Information and Policies
- About The3DBee
The3DBee.com is the first online platform in the Middle East specialising in 3D printing and solutions. Whether an entrepreneur, designer, student or engineer, the platform empowers everyone from beginners to professionals by providing the technical expertise, practical know-how, community support and hardware to transform ideas into reality. With more than a decade pioneering the field of 3D engraving and printing in the region, PRECISE Group developed The3DBee platform to share its industry experience and put the power of creation in the hands of its customers.
Dubai Investment Park 2 - Building W4D1
PO Box 72327
T: 800 3DBEE (33233)
- Shipping & Delivery
Shipping for all orders over AED 499 is free for customers inside the UAE. Shipping fees for orders under AED 499 to customers inside the UAE vary based on the total weight of the order. Shipping fees to customers outside the UAE vary based on geographical location and total order weight. Customers are notified of the fee amount before the order is processed and shipped. We use a variety of delivery methods depending on what is the best for our customer and the level of speed in which they decide they would like their product shipped.
- Privacy & Security
Any information the customer provides in the ordering process is kept strictly confidential and is not shared with any third party. Our databases are protected by the highest in online security to ensure that our customers experience a safe and worry-free transaction.
- Returns & Replacements
Items purchased from The3DBee cannot be returned or refunded unless they are faulty or damaged on arrival. We take great pride in the quality of our products and ensure that they are shipped in optimal condition, but manufacturing defects and shipping accidents do occasionally occur.
In either of these cases, please contact The3DBee immediately upon receiving your delivery either through our online form here or on the phone at +971 4 8878846. This will begin the return merchandise authorization (RMA) process, and we will be in touch to determine the cause of the product defect and arrange for return shipping if necessary. We advise you to inspect your delivery immediately upon receipt. In the case of shipping damage or product defects reported to The3DBee after 48 hours of the product's delivery, The3DBee reserves the right to refuse the return of the product, and cannot issue a refund.
If it is deemed that the product was delivered defective or was damaged in shipping, we’ll send out a replacement of the item(s) in question, and pay for the shipping costs of the replacement as well. This is contingent on the product being returned to us in the condition you received it in, with all product packaging and materials that were originally included in the delivery, and sent back to us postmarked within 14 days from the original date of delivery using the return shipping process we have arranged for you. If any of these conditions are not met, The3DBee reserves the right to refuse the return of the product, and deny a refund.
If the reason for return isn’t a result of our error, we unfortunately cannot accept the return or issue a refund.
- Viewing Orders
To view the status of your order, click on the icon of a person located in the top right corner of the home page and click “My Account”. Log in, if you have not already done so. Once in the account section, click on the link on the left side of the browser window that says “My Orders”. If you don’t see your order or have any questions, please contact us by email at info@The3DBee.com
- Updating Account Information
To update your account information, click on the icon of a person located in the top right corner of the home page and click “My Account”. Log in, if you have not already done so. Once in the account section, click on the link on the left side of the browser window that says “Account Information”. Make your desired changes, then click “Save”.
- Terms & Conditions
All content on The3DBee.com website, including without limitation, logos, text, images, graphics, sound recordings and video works, is protected by copyright and/or design right owned by The3DBee or by its subsidiaries or affiliates unless identified as belonging to third parties. No licence is granted to copy, reproduce, use or otherwise deal in The3DBee.com website content, including any copyright or design right work of The3DBee. The3DBee.com website may not be linked to or reproduced on third party websites without the prior written consent of The3DBee.
The3DBee name and logo are trade marks of The3DBee and may not be used without its prior written consent. All other names and logos on the The3DBee website may be registered by third parties and may not be used without their prior written consent. No licence is granted to use the The3DBee name or logo.
When you use The3DBee.com website, you agree to the present conditions. The3DBee reserves the right to change these conditions as well as the content of the Web site at any time without notice. If you do not agree to these conditions, we kindly request you to refrain from using our Web site.
Content of The3DBee.com website and liability
We at The3DBee undertake to maintain our website in the most up-to-date version at all times and to provide you with a high-quality, comprehensive overview of our activities and offers. Despite this, The3DBee does not guarantee in any way the topicality, accuracy, completeness or quality of the information provided. The3DBee.com website and its authors are not liable for any claims for direct, indirect or consequential damages of a tangible or intangible nature arising from the use or non-use of the information provided.
All data and offers on The3DBee.com website are without obligation and non-binding. They serve merely informational purposes and do not represent any sort of decision-making criteria for any questions requiring consultation. However, our staff members are happy to provide you with competent service and comprehensive information about our services in a personal consultation.
References and links
Clicking on direct or indirect links of The3DBee.com website to other Internet sites which were not created by The3DBee may result in your leaving The3DBee.com website. We have not reviewed the content of these linked websites with regard to their legality, and thus assumes no liability whatsoever for the content or products of these websites.
We wish to warn you of the lack of security of electronic mail and thus advise you not to send us confidential information by e-mail unless you use an encryption program. Otherwise you may wish to use regular mail, facsimile or a recognised courier service. If you send us information by e-mail, we will regard this as your consent to our communicating with you about the matter in question by e-mail. In this case you and The3DBee are legally liable for any declarations made by e-mail, insofar as no special form requirements exist based on a contractual agreement or compulsory legal provisions. Should an e-mail which was demonstrably sent by The3DBee not reach its intended recipient by accident, The3DBee assumes no liability whatsoever for any disadvantageous legal consequences which arise as a result.
Information we collect from our customers and users of our websites may be used in the following ways.
Personal information provided as part of the registration process for any publication, product or service is used to manage your subscription and to enable us to provide a better service.
We will use contact details provided by you as part of any registration process (i.e. your name, job title, telephone and fax number and your e-mail and postal addresses) to provide any product or services requested by you and also to tell you about important changes to relevant subscription services and their functionality.
Any information provided by you in connection with any transaction regarding your credit card number, expiry date and billing or delivery address will be used by us to process the transaction. These details will be stored on a secure server and may be used by us to facilitate and personalise future transactions with you. If you do not wish us to store and use the information for future transactions, please contact us.
Contact information will be used by The3DBee and will not be given to any third party. We will use this contact information to provide you with information about services and products which may interest you. If you do not wish to be contacted for this purpose, you may inform us of your preferences by email or telephone.
We may ask for further information about you as part of online surveys or if you enter any competition or other promotional feature. This information will be used to enable us to improve the relevant publication, product or service and may also be disclosed to other companies as specified in the relevant promotion.
Aggregate statistical information provided by us to our advertisers or others regarding sales or website usage will not include personal identifying information.
Your personal data will be held on a secure server. Our sites are equipped with the latest security devices/firewalls.
A cookie is a text-only string of information that a website transfers to the cookie folder of the browser on your computer’s hard disk so that the website can remember who you are. We use them to maintain your login (so that you stay logged-in until you wish to log out), and to remember your preferences for things like forms and searches.
No personal or identifying information is held in these cookies. As soon as you leave our sites or close your browser, they are automatically deleted from your computer.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. If you require help with your cookie settings then please contact us.
For more information about cookies, please visit www.allaboutcookies.org.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
How we use collected information
The3DBee may collect and use Users personal information for the following purposes:
To run a promotion, contest, survey or other Site feature.
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Dubai Investment Park 2 - Building W4D1
PO Box 72327
T: 800 3DBEE (33233)
This document was last updated on April 1st 2015